Last updated: October 02, 2025

Veapew designs and makes solid-wood furniture and stands behind every delivery. If something is not right, this page shows—step by step—how Veapew will fix it. This policy applies to orders delivered in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Policy overview

  • 30-day window: Request a return within 30 days of delivery.

  • If Veapew is at fault (carrier damage, manufacturing defect, wrong item): Veapew pays for the return (prepaid label or pickup).

  • Change of mind (size, color, style, preference): customer pays return shipping.

  • Refund speed: once the item arrives and passes inspection, Veapew issues the refund within 7 business days to the original payment method.

  • Proof of purchase: order number or checkout email/phone is required.

General conditions for returns (must be true)

Furniture

  • Item is new, unused, unassembled, and unmodified.

  • Any wear or alteration (e.g., scratches, dents, stains, odors, pet hair, drilled holes, paint or finish changes, installed or leveled bases) voids change-of-mind eligibility.

  • Keep all original packaging (foam, corner guards, hardware, tools, manual, accessories). If you no longer have parts of the packaging, use equal or better protection so the piece can travel safely.

  • Built/installed/glued/modified pieces are not returnable unless Veapew confirms a defect or transit damage.

  • Furniture is intended for indoor residential/studio use.

  • Large items may require pallet pickup or liftgate serviceVeapew will explain the steps.

  • Do not tape parts to finished wood; use foam or thick padding.

Natural wood note

  • Solid wood is unique—grain, color, and knots vary. These natural features are not defects and are not treated as damage.

  • The same conditions apply in all countries listed above.

When Veapew is responsible (damage, defect, or wrong item)

If your furniture arrives damaged, has a factory issue, or doesn’t match the model/size/finish ordered, Veapew will make it right.

Examples

  • Transit damage: crushed corners, cracked top panel, chipped finish.

  • Manufacturing issues: parts that do not align, top that won’t sit level, unstable base, hardware that will not seat.

What Veapew does

  • Covers return shipping and arranges pickup where available.

  • Offers a replacement (subject to stock/lead time) or a full refund.

  • Refunds any outbound shipping you paid at checkout.

  • For small fixes, Veapew may send a replacement component or a touch-up kit for the fastest resolution.

Returns at customer request (change of mind)

If the piece doesn’t suit your space or finish, you may request a return within 30 days, as long as it is unused and in original packaging.

  • Return freight is customer-paid and non-refundable.

  • After inspection confirms complete parts and like-new condition, Veapew refunds the product price.

  • Original outbound shipping is not refunded for change-of-mind returns.

Items that cannot be returned

  • Gift cards

  • Final-sale / clearance items

  • Any item that is used, assembled, installed, modified, or refinished

  • Custom or made-to-order furniture (non-standard sizes, special edges, custom stains/finishes, inlays/carvings, non-standard bases) unless defective or damaged at delivery

Bundle note: If your order included a promotional bundle or free gift, all items must be returned; otherwise Veapew may deduct the pro-rated value of missing items from the refund.

How to start a return (clear steps)

  1. Contact within 30 days of delivery: email [email protected] or use the contact form. Include your order number and a short description of the issue or reason.

  2. If damaged/defective: contact within 72 hours and attach clear photos or a short video of the outer box, inner packing, and the affected area(s).

  3. Response time: Veapew replies within 1–2 business days with next steps. If covered by Veapew, you’ll receive a prepaid label (for parcel returns) or a freight pickup booking plus packing instructions.

  4. Return address: Veapew Returns Department, 4450 Old Anson Rd, Abilene, TX 79601.

  5. Hand-off deadline: Labels and pickup approvals typically expire after ~10 calendar daysship or be available for pickup within that window.

Packing tips — furniture

  • Stop movement: secure tops, legs, and bases so nothing can shift.

  • Reuse original foam and corner guards whenever possible.

  • Bag all hardware/tools and tape the bag to a fixed spot inside the carton/crate.

  • No original carton? Use a new heavy-duty box or pallet crate with thick padding on all sides; seal every seam with strong tape.

  • For freight returns, Veapew will confirm if a pallet is needed and provide BOL (bill-of-lading) details.

Refund timing & method (what to expect)

  • After the return arrives and passes inspection, Veapew processes the refund within 7 business days to the original payment method (USD; major cards and PayPal).

  • Prefer store credit? Tell Veapew when you open the return.

  • Banks/card issuers may take up to 7 further business days to post funds.

  • International refunds are issued in USD; any currency conversion is handled by your bank or PayPal.

Inspection checklist (used during review)

  • Correct model/size/finish

  • All parts & hardware included

  • No signs of use or changes

  • Packed well enough to prevent new transit damage

If parts are missing or packing is inadequate and damage occurs during the return trip, Veapew may reduce the refund to cover repair/replacement, or return the item to sender at customer cost.

Exchanges (simple alternative)

  • Request an exchange within 30 days for a different finish or size (when offered).

  • Costs mirror returns: preference = customer pays, Veapew fault = Veapew pays.

  • Exchange ships after the original item is received and passes inspection.

Restocking fees

  • None. If the return meets this policy and passes inspection, Veapew refunds the full refundable amount.

Refused deliveries & undeliverable freight

  • If a shipment is refused without contacting Veapew first and the carrier does not confirm damage, Veapew may treat it as a change-of-mind return. Actual return freight, storage, and any address correction/re-route fees may be deducted from the refund.

  • If a shipment is undeliverable due to an incorrect address or missed appointments, Veapew can re-ship (extra freight may apply) or process a return under the rules above.

  • For high-value freight, an adult (18+) must be present at pickup/delivery.

Taxes & duties on returns (international orders)

For eligible international returns from the countries above, Veapew prepares re-import paperwork and does not charge re-import fees when Veapew’s label and instructions are used. If you book your own courier without approval, you may be responsible for duties, VAT/GST, brokerage, customs processing, and any loss or damage in transit.

Order processing & shipping times (for reference)

Most furniture orders enter packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Typical post-dispatch transit is 6–8 business days to the U.S. & Canada, 7–9 business days to Europe & the UK (United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal), and 9–10 business days to Australia. Orders confirmed before 2:00 PM CST usually begin processing the same business day; later orders start the next business day.
For carrier details and tracking services, see Veapew’s Shipping Policy.

Contact Veapew — support is ready to help

Address: 4450 Old Anson Rd, Abilene, TX 79601

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST